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Duties & taxes included — nothing to pay on delivery | Fast delivery to the UK in 1-2 days with express shipping
Duties & taxes included — nothing to pay on delivery | Fast delivery to the UK in 1-2 days with express shipping
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Your questions,
our answers.
Choosing a set, preparing a gift or tracking an order: find useful information in one place.
01
Choosing your set
Proportions, materials and the details of each model.
Compare the base diameter of the king with the width of the squares. As a guide, a base of around 3 cm suits a 4 cm square, leaving space around the pieces. Check the specifications on each product page and visit our Size Guide to compare proportions. Our team can help you pair pieces with a board.
Yes. Explore our chessboards, our chess pieces and our complete sets.
Authentic boards are made in Łódź, Poland, and Precision boards near Barcelona, Spain. The pieces are made in Punjab, India. Our sets are prepared and assembled in Genay, France. The journey depends on the model; explore the places and crafts on our traceability page.
Authentic boards feature mahogany, walnut or rosewood. Precision boards can feature rosewood, Macassar ebony, tulipwood, ash burl or olive wood. Pieces may be made from boxwood, ebonised or burnt boxwood, sesham, ebony or other woods, depending on the model. Each product page specifies its materials. Explore their patterns and colours in our wood guide.
Care depends on the board, the pieces and their finishes. Read our care guide.
Yes. Contact us through with your model and the missing piece for an individual replacement quote. We will confirm availability and the price before you proceed.
Look at the detailed photographs, description and specifications on its product page. Our sets are checked before dispatch. You can also read customer reviews and ask our team about a particular detail.
Our articles are sold new. We offer a five-year craftsmanship guarantee, with details in the published guarantee and returns policy. For a defect, contact us with your order number and photographs. Your applicable consumer rights are not affected.
02
Gifting and personalisation
The presentation box, engraving and thoughtful details for your gift.
The orange Signature presentation box accompanies models whose product page lists it under Included. It is not supplied with every article. Discover the presentation by collection on The Art of Gifting.
Explore the available options and ask our team through our personalisation contact page. Availability depends on your chosen model.
No invoice is placed in the parcel; it is sent by email.
Visit The Art of Gifting and check the Included section of the model’s page. Our team can advise you on your gift.
Where available, select gift wrapping on the product page or in the basket. This is separate from any presentation box included with the model.
Choose a compatible model and fill in the engraving fields exactly as you want the text to appear. Check the text and line breaks before adding it to the basket. If you need advice, use the chat before ordering or visit our personalisation page before placing your order.
It can save time, especially for larger sets and boards. Choose the gift-wrapping option shown for your order if you would like the set prepared ready to give.
Contact us through with your order number so we can investigate the missing service.
03
Orders and payments
Useful information before and after your purchase.
We offer secure payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay, depending on your region. The methods available for your order are shown at checkout.
If an instalment option is available for your country and order, its terms are shown at checkout. Follow the information provided by the payment provider.
Contact us through to check whether bank transfer is available and receive the correct instructions before sending payment.
Your invoice is sent by email after the order is confirmed. Check your spam folder and contact our team if you cannot find it.
At checkout, enter your company details in the billing address. You can use a billing address different from the delivery address. Contact our team if you need help with an invoice.
Contact us promptly with your order number. Once preparation or dispatch has started, changes or cancellation may no longer be possible. We will check the status and the available options.
Use the Sign in link and follow the instructions.
04
Delivery and tracking
Track your parcel and contact the team when needed.
Delivery options and charges for your destination are shown at checkout. Consult the Shipping Policy for information by country.
Our Shipping Policy lists standard delivery of 3–5 business days and express delivery of 1–2 business days for its listed destinations. Check the options and estimate shown for your address and order.
Enter your address at checkout to see the available delivery options. The Shipping Policy gives details for the UK, US and listed European destinations. If your country is not offered, contact our team before ordering.
One or more tracking links are sent by email when your order is dispatched.
An order may be sent in several parcels. Check the separate tracking links in your dispatch confirmation email.
Check with your household and neighbours, and look in the usual delivery places. If you cannot find it, contact our team with your order number and tracking details.
Contact us with your order number and tracking link if the promised express service has not been met. Our team will check the situation and the available resolution.
Use a collection-point service only if it is offered for your address at checkout. Follow the carrier’s instructions for selecting or confirming the point for your order.
It helps the carrier coordinate delivery. We use it when needed in connection with your order; your information is handled according to our Privacy Policy.
Our Shipping Policy lists FedEx and DHL for its main destinations. The services and charges available for your address are shown at checkout.
Our Shipping Policy states that the buyer will not pay surprise import charges on delivery for the UK, Switzerland, Norway and the listed EU destinations. For other destinations, including the US, check the policy and the information shown for your order or ask our team before buying.
05
Returns and support
A clear request, with your order number.
Contact us through with your order number. Our team will provide the return instructions and label for your order.
Our published policy offers free returns through its return process. Contact our team before sending anything back so we can provide the correct instructions.
Our team will confirm the refund for your order under the published Return and Refund Policy, including the treatment of delivery charges. Do not send your return before receiving the instructions.
Contact us as soon as possible through with photographs, your order number and a description of the damage. Our team will assess the issue and arrange the appropriate resolution. Damage to the shipping box alone does not mean the product is damaged.
Personalised and bespoke articles may be excluded from change-of-mind returns. Your rights in the event of a defect are not removed. Check our Return and Refund Policy before preparing your request.
Refunds are processed through the payment method used for the purchase. Consult the published policy and the instructions given for your return.
Refunds are processed after the returned article has been received and inspected. Our team can confirm progress; the time for the funds to appear also depends on your payment provider.
We offer a 30-day return window from delivery for eligible purchases. Check the published Return and Refund Policy for exclusions and instructions, especially for personalised or bespoke articles.
Include the article, accessories and documents, and protect everything carefully, preferably in the original packaging. Contact our team before returning a damaged article and follow the return instructions provided.
Contact us to receive the procedure for your order. Our policy describes a prepaid return process through COLIBACK, with drop-off and tracking. Follow the instructions provided for your country.
Keep your drop-off receipt and use the tracking link supplied with the return label. You can also contact our team with your order number.
Follow our team’s instructions and include your order reference so we can identify the purchase. Return all components and keep proof of dispatch.
Contact us to arrange the return and check availability of the replacement model. Our team will confirm the procedure and timing for your order.
Contact us before dispatching a return so we can give you instructions suited to your country and order.
Keep proof of dispatch and contact our team with the tracking details. Follow the packaging and shipping instructions provided with your return authorisation.
A replacement does not remove your applicable statutory rights. Tell our team whether you are requesting a replacement, repair or refund so your request can be handled appropriately.
06
The Maison and its materials
Craftsmanship, wood and collections.
Yes. Les Échiquiers du Roi is a French brand. Our creations bring together crafts from Poland, Spain and India, and our sets are prepared in Genay, France. Visit our traceability page to explore the journey.
To bring traditional craftsmanship together with considered design, creating chess sets to play with, admire and pass on. The wood, carving and board details together give each model its character.
We look for quality, durability, grain and the colour variations of each wood. Materials and construction depend on the model. Consult its product page and our wood guide for more information.
The place where a set is made and the botanical origin of its wood are different facts. Product pages specify the woods, while our traceability page introduces the workshops. For precise information about the source or certification of the wood in a particular model, ask our team.
We favour wooden sets designed to be kept and cared for. Suitable protection and the replacement of a lost piece can help extend their life. Read our care advice.
Our collections offer different styles of boards and pieces, including Heritage, Signature and the Reliefs Edition. Explore the site and subscribe to our newsletter to follow new designs.
Contact our team through . For an order enquiry, include your order number; for a defect, have photographs ready to share with the team.
